In today’s economy, companies are focusing more on their core business processes and relying on service providers to manage critical but non-core processes for them. Famsoft provides a cost-effective managed support solution for companies IT infrastructure: systems, databases, network and applications. Our years of experience in supporting mission-critical production environments on a 24x7 basis by highly qualified and industry certified resources ensure high availability of their systems thereby maximizing their return on investment (ROI).

The following are some of the various steps taken by Famsoft to maintain quality support to our customers:

• Highly qualified resources trained to support production environments
• Availability of resources on a 24x7 basis to resolve any critical issues
• Complete project management and accountability throughout the support cycle
• Weekly progress reports and status conference calls
• Web-based tracker system to assist customers with requests for assistance and issues resolution